Terms and Conditions

Terms and Conditions of the Internet Website – Shalom Hotel Jerusalem

1. General

1.1. Parts of the Website (as defined hereafter) and of these Terms and Conditions are worded in the male gender for convenience only, but everything stated in these Terms and Conditions are intended for both women and men.

1.2. The shalomhotel.co.il Website (hereinafter: the "Website") is a Website owned exclusively by the company Shery Management Ltd. and the company Shalom Hotels Ltd., the operator of the Shalom Hotel Jerusalem. The Website provides, inter alia, information regarding hotels, the Services given by the hotel, the prices, the promotions and more. In addition, vacation packages can be purchased at the hotel in the framework of the Website and as set forth on the Website, and subject to the provisions of these Terms and Conditions.

1.3. Reserving the said vacation packages (hereinafter: the "Services") through the Website will be performed as follows. It is clarified that ordering the Services is a binding procedure for all intents and purposes and it is equivalent to reserving rooms by any other means, with the Company's internet /reservations department.

1.4. The User undertakes not to make any falsification or alteration in the information, or any action that may harm the correctness of the information and its reliability or dignity or the name of the Company as the copyright owner thereof, or of any other party.

2. Terms of Use of the Website

2.1. Anyone who enters the Website and/or any purchaser and/or who wishes to purchase Services through the Website (hereinafter: the "User") declares and undertakes that he is aware of these Terms and Conditions, he has read them, understood their contents and agrees to their provisions, and that he and/or anyone on his behalf will not have any claim and/or lawsuit and/or demand directly and/or indirectly , against the Company and/or the Website and/or any of its operators and/or any of its owners and/or any of its directors and/or any of its employees and/or anyone on their behalf.

The User hereby declares that he knows that use of a Website involves many risks, both due to the technology involved in this and due to human factors operating through the internet.

2.2. The User is solely and fully responsible for any use he makes and/or shall make of the information.

2.3. The information is for the User's personal use only and its use, including any reliance on it, is under the User’s sole responsibility. The User declares inter alia that he is aware that the images displayed on the Website are for illustrative purposes only, and that there may be differences between their presentation on the computer screen and their appearance in reality.
2.4. The information is displayed on the Website as is (“as is”) and the Company is not responsible for adapting the information to the User's needs and is not responsible towards the User due to his inability to use the information for any reason. The User alone will be responsible for the manner in which he uses the information.

2.5. The Company does everything possible to ensure that the information shall be as correct and accurate as possible, however the information does not purport to constitute a complete, full or detailed analysis of all the subjects set forth in it. The information is only general, partial and based. The Company will not bear any liability for any errors in the information presented on the Website, both by the Company and by third parties.

2.6. The Company shall not be liable for any damage, inconvenience, loss, or expense or anguish that may be caused to the User or to his property (including, inter alia, the User's hardware and/or software equipment) or to any third party, directly or indirectly, as a result of entering the Website and using its contents.

2.7. The Company shall not be liable for any illegal activity by any User of the Website or any other party which is not under its control.

2.8. The Company shall not be liable for changes made to the information by the User or any other third party.

2.9. The User may use this Website solely for the purpose of ordering and purchasing Services and/or obtaining information. For the avoidance of doubt, it is hereby clarified that it is prohibited to use the Website except as set forth in these Terms and Conditions and that the Company retains all of its rights in this matter. It is clarified that the illegal use of this site and/or the information contained therein infringes copyrights or other laws related to it.

2.10. Anyone who holds a valid credit card from the credit card companies mentioned hereafter: American Express, MasterCard, Isracard, Diners, National Visa, may purchase Services through the Website and the payment for these reservations will be made at the hotel only and the credit card is for security purposes only.
Payment will only be made at the hotel on the date of arrival. During holidays and peak periods, the Company is entitled to charge the cost of the vacation and/or vacation package in advance.
Payment Terms:
Up to NIS 750: one payment.
NIS 750 - NIS 1500: 2 payments
NIS 1500 - NIS 2,500: 3 payments
NIS 2,500- NIS 4,500: 4 payments
NIS 4,500 and over - 5 payments

2.11. The Company will not be responsible for the content and substance of the information displayed and published on the Website and on behalf of the Company, in connection with any information that comes from any third parties, and the User will have no claim and/or lawsuit and/or demand against the Company and/or the Website for that reason.

2.12. All images displayed on the Website are for illustrative purposes only - since the images are displayed on the User's computer screen and/or printed by the User, there may be differences and changes between the appearance of the products in the images and their appearance in reality.

2.13. The Website may contain links (hereinafter: "Links") to other sites (the "Linked Sites"). These links are designed for the convenience of the User for this purpose only. The Company is not responsible for the links and/or the linked sites and/or the information contained therein, their validity, correctness and legality. Any use and/or entry into links and/or linked sites is under the sole responsibility of the User.

In order to link and/or view the Website www.shalomhotel.co.il on other sites, you must contact the Company for written approval. It is clarified that the Company may refuse this for any reason and without any need to explain.

2.14. The Company is entitled, at its sole discretion and without warning, to change from time to time these Terms and Conditions, the terms of use of the Website, the structure of the Website, its content, appearance, including the scope and availability of the Services offered therein, and every other aspect of the Website and its operation. The said changes will be effective as of the date of their publication on the Website, unless otherwise expressly determined.

2.15. The Company and/or Website operators and/or its owners and/or its managers and/or its employees and/or any of them or anyone on their behalf, shall not be liable for any server through which the Website operates, including for the said server being free of viruses and/or other components which may harm the User's personal computer while browsing the Website and/or purchasing Services through the Website and/or any other use of the Website and the User will not have any claim and/or lawsuit and/or demand against the Company and/or any of the Website operators and/or any of its owners and/or any of its managers and/or employees and/or anyone on their behalf in connection with such vulnerability.

2.16. The Company is not liable for any damage of any kind whatsoever resulting from failure and/or delay of any type or kind resulting from the use of the Website and/or from an attempt to use as mentioned, including use for the purposes of ordering Services and/or information and the User shall not have any claim and/or lawsuit and/or demand against the Company in connection with the aforesaid.

2.17. The Company is not responsible for any illegal activity carried out, to the extent such is carried out, by any of the Users in the Website and/or any other party over which it has no control.
2.18. The Company has the right to prevent or terminate the access of any User to any part of the Website and the User shall not have any claim and/or lawsuit and/or demand against the Company in this matter.

2.19. Any dispute and/or disagreement regarding these Terms and Conditions and/or the Website, if and when such arises, shall be heard in Israel, in accordance with the laws of the State of Israel only and in the competent courts of the city of Jerusalem only.

3. Details of the Purchaser of the Services

3.1. A User wishing to purchase Services through the Website will be required to enter full details as required on the Website (hereinafter: the "Purchase Details").

3.2. The Company is not responsible, directly or indirectly, in the event that the purchase details are not received in the system and/or for any technical and/or other problems that prevent the User from purchasing Services through the Website.

3.3. The Website owners and/or any of its operators and/or its owners and/or its managers and/or any of its employees and/or anyone on their behalf shall not be liable for an error made by the User in typing the purchase details, including but not limited to an error in choosing the vacation package, date, number of beds, meals and any other Service ordered by the User through the Website and the User hereby declares that he will have no claim and/or lawsuit and/or demand in this matter.

3.4. It is hereby clarified that submitting false purchase details is a criminal offense and that the Company will be entitled to take all measures available to it under any law against the submitters of false details. Including tort claims for damages that may be caused to the Website, its operators and/or anyone on their behalf.

The User declares that he / she is aware that upon entering the purchase details he will be included in the Company's database. The Company may use the purchase details for improving the Services it offers to the User of the Website and for making contact with the User through regular mail, electronic mail as well as any other means of communication and adapting the Website to his personal needs and preferences.

4. Customers Club

4.1. Those who are entitled to belong as members of the Shalom Hotel Customer Club (Shery Club), are individuals only, who have filled in their details on the subscription form and have paid the membership fee for Club membership. Members of the Club shall be entitled to a variety of discounts and benefits, all subject to the provisions of the Shery Club Customer Club Terms and Conditions and subject to these Terms and Conditions.
It shall be clarified that with respect to membership of the customer club, in the event of any conflict and/or discrepancy between the Shery Customer Club and other publication, the provisions of the customer club Terms and Conditions will prevail.

4.2. It is agreed that the Company may send updates by electronic mail to any User who joins the Company's Customer Club through the Website and the User will have no claim and/or lawsuit and/or demand in this matter.

5. Reservation Procedure

5.1. There is the option to sign up to the customer club. Page no. 1 - The next page shows the reservation engine with the calendar for selecting the requested arrival date and departure date. You must select the desired dates and room composition and click on the "Search" button; Page no. 2 – Receiving the result and selecting the room and guest type click the "Reserve" button; Page no. 3 – Ascertain the reserved room and price details, and fill in all required fields Page no. 4 - Enter credit card details and comments to the reservation . Summary of the reservation; Page no. 5 - Reservation confirmation message including number, can be printed by pressing the "Print" button. Telephone for inquiries: 02-6752222 Ext. 1,

5.2. The Website is intended for reservations of individual customers, in the framework of singles and it is not intended for group reservations of more than 5 rooms at the same time.

5.3. The Company may not approve the entire or part of the reservation request for any reason, according to its sole discretion and without the need for any explanations. Furthermore, the Company is not required to give a response to any comments and requests filled out by the customer at the time of placing the order. The User shall not have any claim and/or lawsuit and/or demand against the Company in this matter.

6. Credit Card Promotions: It is clarified that in the collaborations made between the hotel and a credit card Company (such as Visa, American Express, Isracard etc.) which gives a discount and/or benefit to the customer, the customer must pay the credit card which entitles the holder to a discount in the transaction price (hereinafter: "Qualifying Card") in accordance with the terms of collaborations. A transaction made on a credit card other than the qualifying card will be charged at full price. To avoid doubt, it is clarified that ownership of a qualifying credit card or presenting it at the hotel does not entitle its holder with the discount and that payment by the qualifying card is a condition for receiving the discount and/or the benefit.

7. Procedures of Canceling and Changing Reservations

7.1. A change to a reservation cannot be made directly on the Website. A customer who has made a reservation and wants to change it will do so through the hotel's reservation center at telephone 02-6752222 ext. 1.

8. Reservation Cancellation Policy
Regular Season


8.1. Starting from the date the reservation was made up to 3 business days prior to arrival - no cancellation fees
8.2. Cancellation of a reservation within 3 business days prior to arrival or non-arrival at the hotel without a cancellation notice – One- night charge based on the reservation.

Cancellation Procedures in the months of: July, August and Holidays (Holidays of All Religions)

8.3. Starting from the date the reservation was made up to 7 business days prior to arrival - no cancellation fees.
8.4. Cancellation of the reservation within 7 business days prior to arrival or non- arrival to the hotel without a cancellation notice - One- night charge based on the reservation.
9. Receiving and Leaving Rooms:

Receiving the rooms: Starting at 15:00 o’clock. Entrance to the room on Saturdays and on holiday eves approximately an hour after Shabbat has ended.
Departing the rooms: by 11:00 o’clock (Saturday and holidays by 14:00 o’clock).

Arrival and/or departure before and/or after the aforementioned hours is subject to an advance approval and it is subject to additional payment at the sole discretion of the Company.

10. Ownership and Copyrights

10.1. The copyright of the Website and any other module relating to the Website are the exclusive property of the Company.

10.2. You may not copy, distribute, publish, sell, reproduce, transmit, photograph or modify the information that appears on the Website or any part of the Website, without the written consent of the Company. The provision applies whether the information or some of it is owned by the Company or owned by a third party, except in cases of download for personal and non-commercial use.

10.3. The trademarks and icons, including the logo, displayed on this site (hereinafter: the "Trademarks") are legally registered as the Company’s copyrights. It is prohibited to use the trademarks for any purpose, without the written consent of the Company.

10.4. The Company reserves all copyrights in the Website exclusively and it reserves the right to close or change the Website at any time, according to its sole discretion.

11. Miscellaneous

11.1. The number of rooms at the Company's hotel is limited and making a reservation is based on availability only.

11.2. The Company is entitled to cancel or change the terms of accepting reservations, as well as all prices published on the Website at any time and the User, including, after making the reservation will have no lawsuit and/or claim and/or demand in this matter.

Even if the Company will charge him extra after making the reservation.

11.3. The prices advertised on the Website are for Israelis only and in New Shekels and include VAT after discount and they are weighted.

11.4. Wherever the prices on the Website are denominated in Dollars, the amount payable shall be calculated according to the representative Dollar rate determined by the Bank of Israel for the date of payment, the date of reservation through the Website or the date of commencement of the hotel stay whichever is higher.

11.5. No multiple promotional offers and discounts are given.

11.6. The hotel stay will start from the first day set forth in the reservation starting from 15:00 o’clock to 11:00 o’clock on the day of departure.

11.7. Hotel accommodations for children and youth under 18 will only be possible when accompanied by an adult over 21 years of age, except for those holding a military enlistment certificate or national Service certificate. Room reservations and accommodation at the hotel are only for adults over the age of 21 years.

11.8. With respect to staying at the hotel - a baby will be considered as being up to two years old and shall be charged at a suitable rate, and a child will be considered as anyone between the ages of 2-12 years and will also be charged according to the Company's price list, a child over the age of 12 will be charged the full rate.

11.9. The User must ensure the accuracy of the data and the accuracy of the details when entering the data for making a reservation. The Company shall not be liable for any error of any type and kind made by the Purchaser when typing in the purchase details, date, number of beds and any other Service ordered by the Purchaser through the Website.

11.10. In order to link to or display the Website shalomhotel.co.il on other sites on the internet, so that the Website will be "a linked site" written permission from the Company must be obtained.

11.11. The images on the Website hereafter images of the rooms / hotel are for illustrative purposes only.

11.12. Animals are not allowed on the hotel grounds, except for guide dogs by presenting a certificate of being blind.